Terms and Conditions
Last updated: 29 Jun 2026
These Terms and Conditions ("Terms") govern your access to and use of the GlowSlot24 platform — including the website at glowslot24.in, our mobile experience, and any related services (together, the "Platform"). By creating an account, listing a salon, booking a service, or otherwise using the Platform, you agree to be bound by these Terms.
Contents
1. Who we are
2. Eligibility and your account
3. Role of GlowSlot24 (we are an intermediary)
4. Salon owner obligations
5. Customer obligations
6. Bookings, deposits, and payments
6a. Platform commission (10%)
7. Cancellations, no-shows, and refunds
8. Live tracker and start OTP
9. Reviews, Q&A, ratings, and content
10. Chat, customer phone access, and privacy of communications
11. Recurring bookings
12. Home-service add-on
13. Wallet, scratch cards, referrals, and GroomPass
14. Reports and auto-suspension
15. Prohibited conduct
16. Intellectual property and your content
17. Privacy and data protection
18. Languages and translated content
19. Limitation of liability
20. Indemnity
21. Suspension and termination
22. Changes to these Terms
23. Governing law and disputes
24. Contact us
1. Who we are
GlowSlot24 is an online discovery and booking platform that connects customers with salon and grooming-service businesses ("Salons") and the stylists who work at them. The Platform is operated from Pune, Maharashtra, India, and is launching with Pune as its first city. GlowSlot24 is an online-booking-only service — walk-in tracking and at-the-salon queue management are not part of the Platform.
2. Eligibility and your account
- You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract.
- You are responsible for keeping your login credentials confidential and for all activity that happens under your account. We use Laravel's standard password reset by email for accounts that have a password; accounts linked to Google manage their password through Google.
- Information you provide (name, email, phone, salon details, photos, etc.) must be accurate, current, and complete. You agree to keep it that way.
- One mobile number = one account, system-wide. A single Indian mobile number cannot hold two accounts, even of different roles (customer, stylist, salon owner, super-admin). Signup, profile changes, and Google-linked sign-ins are all enforced against this rule.
- One person should not maintain multiple customer accounts. A salon owner uses one owner account, under which they may list one or more Salons that they genuinely own or are authorised to manage.
- A unique referral code is generated for every account on signup. You may edit it once to a vanity code.
3. Role of GlowSlot24 (we are an intermediary)
GlowSlot24 is a technology intermediary. The actual service — the haircut, facial, color, shave, manicure, head massage, pet grooming, or any other treatment — is performed by the Salon and its stylists. GlowSlot24 is not the provider of those services, does not employ Salon staff, and is not a party to the service contract between you and the Salon. We facilitate discovery, slot booking, deposit collection, in-app communication, and reviews, but the legal relationship for the service itself is between the customer and the Salon.
4. Salon owner obligations
If you register as a salon owner, you also agree that:
- Pending approval. New Salon listings start in
pending status and are hidden from public discovery, map, and search until our super-admin team approves them. You can configure your services, stylists, hours, and photos while pending. We may withhold approval, ask for changes, or decline a listing at our discretion.
- Document verification. We may request documents — for example, a business / shop-and-establishment licence, GST registration, identity proof of the owner, or evidence of authorisation to manage the premises — to approve your listing, grant the Verified badge, or comply with our anti-fraud and KYC obligations. The Verified badge may be revoked if these documents lapse or are found to be inaccurate.
- Payout details. You will provide accurate banking details (or other payout instrument we support) for settlement. You are responsible for the correctness of the payout details; we are not liable for payouts sent to an incorrect account because of bad information you provided.
- You will list genuine services with fair, accurate pricing in Indian Rupees (₹). You will not advertise services or stylists you cannot actually deliver, and you will keep your service catalogue, opening hours, and contact details up to date.
- Dynamic / surge pricing. You may configure surge percentages per day-of-week and time-of-day from your dashboard. Customers see the surged slot price upfront on the slot tile. You are responsible for keeping your surge configuration reasonable; abusive surge that misleads customers or amounts to predatory pricing may be removed.
- Photos uploaded to the Platform — salon thumbnail, outside (front), inside, and stylist portfolios (including before/after work) — must be of your own premises and your own work. Stock photos, AI-generated mock-ups, and photos taken at other establishments are not permitted.
- You will honour confirmed bookings, maintain reasonable hygiene and safety standards, and treat customers respectfully and without discrimination. If you publish a hygiene checklist on the Platform (last sanitised time, fresh towels, sterilised tools, fresh blade per customer, etc.), the information must be accurate.
- You are responsible for the conduct of the stylists who work at your Salon. You will manage their access to the stylist portal, including portal passwords, lock/unlock, and the customer-phone access controls described in Section 10. New Salons receive default working hours of Monday–Saturday 10:00–20:00, Sunday closed; you should adjust these to reflect your actual hours before going live.
- You authorise GlowSlot24 to collect a 20% non-refundable booking deposit via Razorpay from the customer on your behalf, and to deduct the platform commission described in Section 6a before remitting the balance to you. The remaining 80% of the service price is collected by you at the Salon.
- You will operate within the Platform's booking flow. Soliciting customers to book "off-platform" to avoid the deposit flow or platform commission is a material breach of these Terms (see Section 15).
- You will comply with all applicable Indian laws — including the Goods and Services Tax (GST), shop and establishment licensing, professional licensing, consumer-protection rules, and labour laws. Any GST payable on the platform commission will be added to the commission and shown on the tax invoice we issue you.
5. Customer obligations
- You will provide a valid Indian mobile number and accurate booking details, and arrive on time for confirmed slots.
- You will treat Salon staff with courtesy, follow reasonable salon policies, and disclose any allergies, skin conditions, pregnancy, or medical issues relevant to the service before it begins.
- Customer notes to your stylist. You may save a persistent default note in your profile and / or a per-booking note (each up to 500 characters); they are visible to the assigned stylist before the appointment. Please don't include payment details, OTPs, or other sensitive information in these notes.
- Bookings can be made for dates from today through 30 days ahead. Recurring booking series may extend beyond that window for their later instances.
- Slot-specific pricing. Some slots may show a higher price than the base service price because the Salon has configured surge for that day or time. The price shown on the slot tile is what the deposit and final total will be calculated against; if you'd rather not pay the surge, you can pick a different slot.
- You acknowledge that grooming services — particularly chemical services such as colour, smoothing, and waxing, and treatments involving sharp implements — carry inherent risks, and that the Salon (not GlowSlot24) is responsible for the way the service is delivered.
- Pet bookings. If you book on behalf of a pet, you confirm that the pet's species, breed, age, weight, and medical notes are accurate and that the pet's health permits the service. Pet salons and human salons are separate — pet-only services, offers, and bookings cannot be combined with human ones (and vice versa).
6. Bookings, deposits, and payments
- Slot holds. When you pick a slot at checkout, the slot is reserved for you for up to 5 minutes while you complete the deposit. If the deposit isn't captured before the hold expires, the slot is released automatically and you'll be sent back to the Salon page to pick another. If you tap "Pay deposit" after the hold has expired, the booking is rejected (HTTP 410 Gone in the API).
- 20% deposit, Razorpay only. A booking is confirmed only after the 20% deposit succeeds via Razorpay. There is no "pay full now" or "pay nothing now" option — every booking requires the deposit. By paying, you accept Razorpay's own terms. If the deposit fails, the booking is not created and the slot is released; please retry from the Salon page.
- Slot price may include surge. Some slots are priced higher than the base service price because of the Salon's day-of-week / time-of-day surge configuration. The slot tile shows the surge price upfront; this is the price used for both the deposit calculation and the final total.
- How the deposit is calculated. Discounts apply in this order before the deposit is computed: original total → GroomPass % off → offer code → wallet credits → plus the home-service add-on (if any). The deposit is 20% of that final total. A customer can apply at most one offer code per booking and at most one offer per calendar day across all their bookings; wallet credits stack with the offer.
- Balance at the Salon. The remaining 80% is paid directly to the Salon at the salon in cash, UPI, or any method the Salon accepts. The booking record tracks the deposit and the balance due separately, and your receipt clearly shows both.
- Customer total = listed price. The customer's out-of-pocket total is the service price as listed on the Platform (after any discounts the customer themselves applied, and including any surge or home-service add-on). There is no extra "platform fee" added at checkout.
- Receipts. A receipt is sent by email and SMS (subject to your notification preferences) on successful deposit and contains: services, total, deposit paid (20%), and balance due at salon (80%).
- Booking reminders. By default, you'll receive an email and SMS reminder about 1 hour before your slot and a push reminder about 15 minutes before. You can switch off any of these channels from your profile.
- Currency and GST. Prices on the Platform are in Indian Rupees (₹) and are inclusive of GST unless explicitly stated otherwise.
6a. Platform commission (10%)
- For every completed booking made through the Platform, GlowSlot24 charges the Salon a platform commission of 10% of the service price (the listed price the customer paid for, exclusive of any tips paid in cash at the salon).
- The commission is the Salon's obligation, not the customer's. The customer does not see a separate line item for it; the price displayed on the Platform is what the customer pays in total.
- The commission is recovered from the booking deposit we hold on the Salon's behalf. After a booking is marked completed, the 20% deposit is split: GlowSlot24 retains the 10% commission, and the remaining 10% of the service price is credited to the Salon's payout balance.
- Settlement. Accrued payout balances are remitted to the Salon's registered bank account on a regular cycle (currently weekly, subject to a minimum payout threshold and Razorpay's working days). Settlement reports are available from the owner dashboard.
- Customer-cancelled confirmed bookings and no-shows. Where the deposit is forfeit (Section 7), GlowSlot24 retains 10% (the commission) and remits the rest to the Salon as compensation for the lost slot.
- Salon-cancelled bookings. Where the Salon cancels a confirmed booking, rejects a pending booking, or fails to deliver the service, the full deposit is refunded to the customer and no commission is charged for that booking.
- GST on commission. Applicable GST is charged in addition to the 10% commission and reflected on the tax invoice we issue to the Salon for each settlement cycle.
- Walk-ins and off-platform bookings. Bookings that did not originate through the GlowSlot24 booking flow do not attract platform commission. Redirecting Platform-discovered customers to off-platform booking channels to avoid commission is a breach of these Terms (see Section 15).
- We may revise the commission rate from time to time on reasonable prior notice; the change applies only to bookings created after the new rate takes effect.
7. Cancellations, no-shows, and refunds
The following rules mirror what the cancellation modal shows in-app before you confirm the cancellation.
- Self-cancellation window. A customer can self-cancel only if all three are true: the booking is
pending or confirmed; the slot start is more than 2 hours away; and the cancellation is requested by the booker themselves. Within the 2-hour window, the cancel button is disabled in-app — contact the Salon directly if you need to change your booking.
- Customer cancels a
pending booking (before salon approval) → 100% refund of the deposit. The Salon hasn't yet committed the slot, so there's no forfeiture.
- Customer cancels a
confirmed booking (after salon approval) → 0% refund. The 20% deposit is forfeit. This is shown to you in the cancellation modal before you tap Confirm.
- Salon cancels a
confirmed booking → 100% refund of the deposit, regardless of timing. You receive an apology by email and SMS with a one-tap rebook link.
- Salon rejects a
pending booking → 100% refund. Treated identically to a salon-initiated cancellation.
- No-show. If a confirmed booking is more than 30 minutes past its slot-start time without the stylist marking "Arrived" or progressing the live tracker, the booking is auto-marked as
no_show. The deposit is forfeit on the same terms as a customer-cancelled confirmed booking.
- Refund timing and status. Refund states surfaced to the customer are: Refund queued → Refund processed → (rare) Refund failed. Typical settle time is 5–7 Indian banking days, depending on Razorpay and your issuing bank.
- In-salon disputes. Disputes about service quality, results, or amounts paid at the salon are between the customer and the Salon. GlowSlot24 may help mediate (and may use the report flow in Section 14), but we are not obliged to refund amounts paid at the salon.
8. Live tracker and start OTP
- Live tracker. Confirmed bookings show a 4-step tracker — Arrived → Seated → Started → Done — which the stylist updates from the stylist portal. Updates surface to the customer within roughly 10 seconds.
- Start OTP. Every confirmed booking generates a 6-digit numeric one-time code, beginning 10 minutes before the slot start time. The customer is shown the OTP on their booking page and receives it by push and SMS. The stylist must enter this OTP before tapping "Started". This prevents accidental or fraudulent "service started" flags and protects the customer from billing for a service that didn't take place.
- OTP resend. If the customer doesn't receive the OTP, both the customer and the stylist can request a resend after 2 minutes; resends are capped (default 3). Beyond the cap, the salon owner can override.
- Auto-completion. If "Done" isn't marked within 2 hours of the expected end time, the booking is auto-marked complete and the post-booking experience prompt (Section 9) is triggered.
- Home-service bookings use the same OTP flow: the stylist enters the customer's code on arrival at the customer's address.
9. Reviews, Q&A, ratings, and content
- You retain ownership of the content you post (reviews, replies, Q&A entries, photos). By posting, you grant GlowSlot24 a worldwide, royalty-free, non-exclusive licence to host, display, adapt (e.g. resize, compress, watermark with the GlowSlot24 wordmark), and surface that content on the Platform.
- Only customers with a completed booking at a Salon can review that Salon. Every review on the Platform is therefore a "verified" review — the label is automatic.
- Reviews are 1–5 stars with optional free text (≤2000 characters) and an optional single photo (≤4 MB). After the booking flips to
completed, the customer is also asked for an optional stylist-specific rating. The Salon's public rating is a combined arithmetic mean of direct salon reviews and per-stylist ratings at that Salon.
- Reviews must reflect a genuine personal experience. Incentivised reviews, paid-for reviews, reviews from competitors, reviews written by the Salon about itself, and any other coordinated rating manipulation are prohibited.
- Q&A on a Salon page is public. Salons can reply; abusive or off-topic threads may be removed.
- GlowSlot24's super-admin team may hide individual reviews or Q&A entries that are unlawful, abusive, defamatory, sexually explicit, fraudulent, or otherwise violate these Terms. Hidden reviews stop counting toward the Salon's rating average.
10. Chat, customer phone access, and privacy of communications
- In-app chat. Customers and Salons can exchange text messages (no media) through the Platform's chat. Each customer–Salon pair has a single thread; messages are capped at 1000 characters. Signing in is required to start a conversation.
- Moderation. Our super-admin team may read and moderate chat threads only as needed to investigate reports, abuse, fraud, or safety issues, or as required by law. We do not use chat content for marketing.
- Customer phone visibility to the assigned stylist. Between the moment a booking is confirmed and 2 hours after the slot end, the assigned stylist sees the customer's full mobile number on their dashboard, rendered as a tap-to-call link. The purpose is to let the stylist confirm, give directions, or follow up on a no-show. Every successful reveal of a customer's phone number is logged (booking ID, stylist user, surface, timestamp). Salon owners can view their stylists' access log; super-admin can view all. Excessive access (default threshold: more than 50 reveals per stylist per day) automatically flags the stylist for owner review.
- Stylists must use customer contact details only for the booking itself. Cold-calling customers, adding them to broadcast lists, or sharing their numbers with third parties is prohibited.
11. Recurring bookings
- A customer can set a booking to repeat every 2, 4, 6, or 8 weeks at the booking-review step. Each later instance is spawned by a daily job.
- When the next instance is spawned, the customer is notified to manually pay the 20% deposit for that instance — there is no auto-charge from a saved card.
- The customer has until 48 hours before the slot to pay the deposit; if unpaid by then, the slot is released and that recurring instance is cancelled. The customer is notified of the release.
- The customer can pause (no spawning until resumed) or cancel (permanent stop) the series at any time from the booking detail page. Cancelling a series does not affect any already-confirmed future instances.
- If a Salon has no matching slot at the same time/stylist when an instance spawns, the customer is asked to rebook manually.
12. Home-service add-on
- Where a Salon offers home-service stylists, the customer can toggle "Get this at home" at the slot picker. A flat add-on (default ₹200, configurable per Salon) is added to the total before deposit calculation.
- Home-service bookings filter the slot grid to home-service-eligible stylists. The customer receives a confirmation with the stylist's photo and name, plus arrival ETA and the live "Arrived" update.
- The customer must provide a complete, accurate address inside the Salon's serviceable area, ensure safe access at the appointment time, and supply electrical/water access if the service needs it. The stylist may decline to perform the service if the environment is unsafe — in that case the home-service add-on is forfeit but the rest of the deposit follows the normal cancellation/refund rules in Section 7.
13. Wallet, scratch cards, referrals, and GroomPass
- Wallet. Every customer has an in-app wallet denominated in ₹. Credits come from scratch cards, refunds, and admin adjustments. Wallet credits are non-expiring by default (a future, campaign-specific credit may carry an expiry, in which case the expiry is shown on the credit). Credits can be spent on any booking deposit at checkout, and they stack with one offer code per booking.
- Wallet ledger. Every wallet movement is logged with the reason, related booking (if any), and balance after the movement. The ledger is the source of truth.
- Scratch cards. Scratch cards are issued for qualifying referrals and at spend milestones (every ₹2,700 of cumulative completed-booking spend, by default). The reveal amount is a random ₹ value within a configured range. Unrevealed cards expire after 7 days by default.
- "Better luck next time" mechanic. Your first 10 scratch cards are always winning cards. From your 11th card onward, cards may reveal as "better luck next time" with no wallet credit, at a configured probability (default 20%). The mechanic is intended to keep the reward economics sustainable.
- Referral program. Both the referrer and the referee may earn a scratch card when the referee's first booking is completed with a value at or above the minimum (default ₹2,700) and passes anti-abuse checks. Anti-abuse checks include device fingerprinting, UPI handle matching, self-referral blocks, monthly referral caps, and a hold period (default 7 days) before credits become spendable. We may withhold, claw back, or void rewards from accounts that breach these rules.
- Salon-owner B2B referrals. Where an existing salon owner refers a new salon owner, the reward is one month of free featured-listing placement for both sides after the new Salon completes a configured number of bookings (default 10). No scratch cards are issued on the B2B path.
- Featured listings. Salons can appear as "Featured" (with a star badge and prominent placement in browse / area carousels) either by being granted Featured status administratively, or by qualifying through the B2B referral programme above. Featured placement is at our discretion and may be revoked for breach of these Terms.
- Platform-funded rewards. All scratch-card payouts (referral, milestone, streak, admin-issued) are 100% funded by GlowSlot24. Salons are never charged, deducted, co-funded, or invoiced for any scratch-card reward.
- GroomPass. GroomPass is a paid loyalty subscription with Plus (₹299/month) and Pro (₹599/month) plans. Plus gives 10% off plus one free hair-wash add-on each month; Pro gives 20% off plus one free head-massage and one free hair-wash each month. GroomPass is gated to customers with at least 4 completed bookings. It auto-renews monthly via Razorpay; cancellation stops the next renewal but does not refund the in-progress month.
- Streak and birthday offers. Customers who complete at least one booking per consecutive month may earn streak rewards. A one-time 20%-off birthday offer (valid 14 days, once per year) is sent on the customer's birthday. Anniversary offers are not supported.
14. Reports and auto-suspension
- Customer reports. Customers can report a Salon from the Salon page or from the booking detail page. Reports require a reason category (e.g. Misleading photos, Hygiene concerns, Rude staff, Overcharging, Did not honour booking, Safety concern, Other) and an optional comment and photo. Reports require sign-in; anonymous reports are not accepted. Only one open report per customer per Salon is allowed at a time.
- Auto-suspension. When a Salon accumulates 15 or more distinct customer reports in
open status within a rolling 90-day window, the Salon's bookings are automatically paused for 48 hours. During the pause, the Salon is hidden from browse, map, and search; its slot picker is replaced with a "temporarily not accepting bookings" banner; in-flight slot holds are released; and all future pending / confirmed bookings whose start times fall inside the pause window are auto-cancelled with a full refund (treated as a salon-initiated cancellation under Section 7). In-progress bookings are honoured; chat, reviews, and Q&A continue to function.
- Anti-coordination guardrail. If 10 or more reports against the same Salon arrive within a 60-minute window, the burst is flagged and auto-suspension is deferred pending super-admin review — this protects legitimate Salons from competitor brigading.
- Repeat suspensions. If a Salon is auto-suspended three times within a rolling 180-day window, the next trigger escalates to a manual review hold instead of a 48-hour auto-lift; the Salon stays offline until super-admin manually lifts it.
- Reporter abuse. Customers whose reports are repeatedly dismissed as spam accumulate strikes; at 3 strikes the user's report submissions are blocked pending manual review.
- Privacy of reporters. The reason-category breakdown is shared with the Salon owner on auto-suspension, but the names, phone numbers, and identifiers of reporting customers are never disclosed to the Salon.
15. Prohibited conduct
You agree not to:
- Use the Platform to harass, threaten, defame, or discriminate against any person.
- Bypass or attempt to bypass the booking and deposit flow — for example, soliciting Platform-discovered customers to book "off-platform" to avoid the deposit, commission, OTP, or reporting flow.
- Submit fake or coordinated reviews, ratings, or reports (whether for or against a Salon).
- Misuse the start OTP — for example, refusing to enter it, sharing customer OTPs publicly, or marking services as started when they were not.
- Misuse customer contact details made available through the stylist portal (e.g. unsolicited marketing, sharing with third parties, contacting customers about anything other than the booking).
- Scrape, copy, or republish content from the Platform without permission.
- Probe, scan, stress-test, or otherwise interfere with the Platform's security, availability, or integrity.
- Upload viruses, malware, or any code intended to disrupt the Platform; impersonate another person or business; or attempt to bypass authentication or access controls.
16. Intellectual property and your content
The GlowSlot24 name, logo, brand colours, screen designs, and the software powering the Platform are owned by us or our licensors. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose; all rights not expressly granted are reserved. Content you upload (photos, reviews, salon descriptions) remains yours, subject to the licence in Section 9 that lets us host and display it on the Platform.
17. Privacy and data protection
We collect and process personal information — name, email, mobile, location, booking history, photos, payment metadata, and similar — to operate the Platform. We share booking details with the Salon you book at; with stylists assigned to the booking (subject to the access controls in Section 10); with payment processors (Razorpay); with notification providers (SMS, email, push); and with our infrastructure providers. We do not sell your personal data. Our handling of data is in line with applicable Indian law, including the Digital Personal Data Protection Act (DPDP).
By default, we do not use third-party advertising trackers or analytics on the Platform. State is held in first-party cookies and your authenticated session. If we ever add optional analytics, we'll surface a clear notice and choice.
18. Languages and translated content
- The Platform's interface is available in English (default), Hindi, and Marathi. You can switch languages from the language picker or your profile.
- Owner-entered text — Salon name, service names, service descriptions, intros, hygiene checklists — is not auto-translated. You may publish it in your preferred language. If translations matter for your customers, please provide your own.
- On the public pre-launch survey pages, a Google Translate widget offers an additional set of Indian languages as a convenience. Machine-translated text on those pages is best-effort and not legally binding on us.
19. Limitation of liability
To the maximum extent permitted by law, GlowSlot24 is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, goodwill, or data, arising out of or in connection with your use of the Platform or any service performed by a Salon. Our aggregate liability for any claim arising under these Terms will not exceed the greater of (a) the deposits you have paid to GlowSlot24 in the three months before the claim arose, or (b) ₹1,000.
Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for gross negligence, fraud, or wilful misconduct).
20. Indemnity
You agree to indemnify and hold GlowSlot24, its directors, employees, and affiliates harmless from any claims, losses, damages, or expenses (including reasonable legal fees) arising from (a) your use of the Platform, (b) your breach of these Terms, (c) your violation of any law or the rights of any third party, or (d) the services you provide as a Salon, including injury to or dissatisfaction of any customer.
21. Suspension and termination
- You can leave. You may close your account at any time from your settings. Some records (e.g. completed bookings, tax-relevant transactions, dispute history) may be retained as required by law.
- Auto-suspension (Salons). Salons may be auto-suspended for 48 hours under the report-threshold rules in Section 14.
- Manual review hold (Salons). Our super-admin team may, separately from the auto-suspension flow, place a Salon on manual review hold or permanently suspend a Salon — for example, after repeat auto-suspensions, deceptive listings, ongoing safety concerns, payment fraud, payout-account fraud, or refusal to comply with audit / verification requests. While under manual hold or permanent suspension, the Salon is removed from public discovery, the slot picker is closed, and pending / confirmed future bookings are refunded to customers under Section 7.
- Customers. A customer's account may be suspended or terminated for breach of these Terms — for example, repeated false reports (Section 14), abuse of the wallet / referral / scratch-card flows, deposit chargeback fraud, or threatening behaviour toward Salon staff.
- Sections that survive. Provisions that by their nature should survive — intellectual property, limitation of liability, indemnity, governing law, and any obligation to pay commission, GST, or refunds that accrued before termination — will continue to apply after termination.
22. Changes to these Terms
We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top. For material changes — including changes to the commission rate, deposit percentage, or refund rules — we'll give reasonable prior notice via in-app banner, email, or push. Continued use of the Platform after the changes take effect means you accept the updated Terms.
23. Governing law and disputes
These Terms are governed by the laws of India. The courts at Pune, Maharashtra have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform, subject to any non-waivable consumer rights you have under local law.
24. Contact us
Questions, complaints, or notices? Email us at support@glowslot24.in. Salon-owner specific issues can be raised from your Owner dashboard.
By clicking "I agree to the Terms and Conditions" on the registration page, you confirm that you have read, understood, and agreed to these Terms.